Refund Policy

Last updated 20 October 2026

Luma Plus is sold by our reseller Paddle.com, which processes payments and refunds. Here is how refunds work.

Free trial

The yearly plan starts with a 7-day free trial. Cancel before it ends and you won’t be charged.

Full refund within 14 days

If you’re not happy with Luma Plus, ask for a full refund within 14 days of any payment, for any reason. Plus ends when the refund is made.

After 14 days

You can cancel at any time and keep Plus until the end of the period you’ve paid for. We don’t refund part of a period, unless the law where you live requires it.

How to ask for a refund

• Email support@lumacompanion.app from the email address you used to subscribe, or
• Find your order at paddle.net and ask Paddle for a refund directly.
• Paddle returns the money to the payment method you used.

Your rights

Nothing in this policy limits your rights under the consumer laws of your country.

Contact

Questions: support@lumacompanion.app.